Our admin is very active and is easy to get in touch with using in-game commands, Discord, or find him working on the server. Admins NEVER play, but are almost always available if you get stuck, or find something not working properly.
While we do run a lot of freely available plugins, we also customize a lot of them that add special little nuances to the game. We also have a few custom plugins which have been developed in-house. If theres something you'd like to see added, just let us know.
We welcome your feedback and keep working to make each wipe better than the last. We take suggestions from our players very seriously. If you'd like to see something in the game, let us know. If it's not game breaking and we think other players will enjoy it, we'll be happy to see if we can get it implemented.